PRIVACY POLICY

Effective Date: February 1, 2026

A Commitment to Your Privacy

IMPORTANT NOTICE REGARDING TEXT MESSAGING

1. ABOUT US

“We”, “us” or “our” means Insured By Antoine LLC, with its principal place of business located at 259 Goodman Rd E Ste 259, Southaven, MS 38671, United States.

2. ABOUT THIS PRIVACY POLICY

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, forms, chat widget, and related services (“Services”).

Insured by Antoine LLC DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential. 

If you have any questions, contact us at:
📧 info@insuredbyantoine.com

3. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide, including:

Contact Information

Name, email address, phone number, and any information submitted through forms, chat widgets, or inquiries.

SMS and Communication Data

If you provide your phone number through our website, chat widget, or forms, you may consent to receive SMS messages related to customer care, quotes, appointments, policy support, and service updates.

Payment Information

Payment details are processed securely through third-party payment processors. We do not store full payment information on our servers.

Website Usage Data

We may collect browser type, device information, IP address, cookies, and pages visited to improve website performance and user experience.

Communication Records

We store records of messages, emails, and chat interactions for customer service and support purposes.

4. HOW WE USE YOUR INFORMATION

We use your information to:

• Respond to inquiries and customer service requests

• Provide insurance quotes, appointments, and policy support

• Send SMS messages related to your inquiry or ongoing service relationship

• Improve website performance and user experience

• Prevent fraud and ensure security

• Comply with legal obligations

We do not use your information for unrelated marketing without consent.

5. SMS COMMUNICATIONS 

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at {{location.email}}
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

6. NO SHARING POLICY 

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

8. HOW WE SHARE INFORMATION

We may share information only with:

• Trusted service providers who assist in operations (e.g., CRM, hosting, analytics)

• Legal authorities when required by law

• Business transfers such as mergers or acquisitions

All service providers are required to maintain confidentiality and use data only for specified purposes.

9. YOUR PRIVACY RIGHTS

• You have the right to:

• • Access, update, or delete your personal information
  • Opt-out of marketing emails by clicking "unsubscribe" in our emails
  • Opt-out of SMS messages by replying "STOP"
  • Request information on how we process your data
  • Withdraw consent at any time for future communications
  • Lodge a complaint with a supervisory authority if you believe your rights have been violated

• To exercise these rights, please contact us using the information in Section 14.

10. DATA RETENTION

We retain personal information only as long as necessary for:

• Customer service

• Legal obligations

• Business operations

After that, data is securely deleted or anonymized.

11. DATA SECURITY

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

12. CHILDREN’S PRIVACY (18+)

Our services are intended for individuals 18 years or older. We do not knowingly collect information from minors.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. CONTACT US

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Insured By Antoine LLC
259 Goodman Rd E Ste 259
Southaven, MS 38671
📧 info@insuredbyantoine.com

By using our website and services, you consent to this Privacy Policy.